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• Product:
2x Glasses
Product Care
• Do Not put in oven or under direct fire/heat
• May crack when subject to extreme temperature differential
• Hand clean with soft cloth and mild chemicals only
• Item is fragile, avoid dropping
Shipping
At AYAKAS, we’re committed to delivering your order quickly, securely, and efficiently. Below you’ll find all the details about our shipping process.
🇺🇸 Shipping Within the United States
We currently ship exclusively within the United States, including all 50 states, Alaska, and Hawaii.
🚚 Shipping Options & Rates
Standard Shipping (5–12 business days)
- $8.00 flat rate for orders under $49
- Free for orders $49 and above
Express Shipping (4–8 business days)
- $15.00 flat rate
Priority Shipping (3–5 business days)
- $20.00 flat rate
Express and Priority shipping options are available at checkout for eligible products and destinations.
🕐 Order Processing Time
- All orders are processed within 2–3 business days after purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
📦 Order Tracking
Once your order is shipped, we’ll send you an email with a tracking number.
Didn’t receive it? Please check your spam/junk folder or contact us directly.
❗ Important Information
- We do not ship internationally.
- We do not ship on weekends or public holidays.
- Delivery times are estimates and may vary due to weather, carrier delays, or other external factors.
- AYAKAS is not responsible for delays caused by USPS, UPS, or other carriers.
📞 Need Help?
If you have any questions about shipping or tracking your order, feel free to contact us:
Email: shop@ayakas.com
Phone: +1 272 892 3186
Address: 292 Meridian Ave, Scranton, PA 18504, USA
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Return, Refund & Exchanges
At AYAKAS, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a 7-day return and refund policy from the date of delivery.
Conditions for Returns
- Return requests must be submitted within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition (no scratches, wear, or modifications).
- Returns without prior authorization will not be accepted.
- You must use a trackable shipping method when returning items.
- ❗ Do not return items to the sender's address on the package — we will provide the correct return address via email after approval.
Non-Returnable Items
- Used items or items sent as replacements/exchanges are not eligible for return.
- Gift cards are non-refundable.
How to Request a Return
Step 1: Contact Us
Email us at shop@ayakas.com with your order number and reason for return.
We will confirm your eligibility and provide further instructions.
Step 2: Ship the Product
Once approved, ship the product within 3 business days using a method that includes tracking and signature.
Step 3: Inspection and Refund
After receiving your return, we will inspect it within 3–5 business days.
If approved, your refund will be issued to the original payment method.
Refund Details
- Refunds are processed within 3–5 business days after approval.
- Original shipping costs are non-refundable, even if you received free or discounted shipping.
Undeliverable Packages
If your order is returned to us due to an incorrect address, failed delivery, or refused receipt, you will be responsible for reshipping fees.
We do not offer refunds for undeliverable packages.
Refunds for Gift Card Purchases
If you paid with a gift card, the refund will be issued back to the original gift card.
If you've lost access to the card, contact us for assistance.
Please note that gift cards are non-refundable.
Questions?
We're here to help.
📧 Email: shop@ayakas.com
📞 Phone: +1 272 892 3186
📍 Address: 292 Meridian Ave, Scranton, PA 18504, USA
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Payment policy
Dear customer,
We understand how important it is to keep your personal and payment information secure. That’s why our website is protected with SSL encryption, ensuring that your card details remain confidential and safe during the entire checkout process.
We currently accept payments through Stripe and PayPal, offering you secure and flexible payment options. You can pay using most major credit or debit cards via these services.
Accepted Payment Methods:
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Visa
-
Mastercard
-
American Express (AMEX)
-
Discover
-
Diners Club
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PayPal
If you encounter any issues while trying to complete your payment, please don’t hesitate to contact us — we’re happy to assist you.
📧 Email: shop@ayakas.com
📞 Phone: +1 272 892 3186
📍 Address: 292 Meridian Ave, Scranton, PA 18504, USA
Your privacy and satisfaction are our top priorities.
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First cuts
The base design is cut to about three-quarters of the final width and depth. The surface of the glass is cut using a sand paste-coated metal disc rotating at high speed. Generally, emery powder with many abrasive particles is used to create the sand paste. The clear pattern border lines and the irregular patterns are cut little by little. The balance between the thickness and depth of the cut lines relies upon the artisan's years of experience, as there are no detailed sketches.

Adjustments
The patterns cut in the second stage are adjusted, and the surface is smoothly polished in this process. A whetstone disc, natural or artificial, is used to cut delicate patterns which cannot be created with the metal disc used in the prior process. This is the last cutting stage to complete the designs, so careful work is required not to leave any powder residue and to ensure a brilliant finish.

Polishing
This is the final stage of production, and it is usually carried out on soda-lime glass (most prevalent type of glass). The opaque surface left by the third stage is returned once more to its original transparent state, with the attractive shine and sparkle typical of Edo kiriko. Chemical processing with hydrofluoric acid is also applied for high-class crystal glass. Depending on the piece, a variety of different polishing discs are used, such as paulownia wood discs, willow wood discs, hair brush discs, and belt discs. The final work is polished by applying water and polishing powders to obtain a glittering finish, while fine sections are polished with a cloth or a brush. To complete the final polishing, a cloth buffing disc is used to bring out the sparkle and shine of the cut glass.